FAQ

We all have questions at times, and you may have them too.

Here is a list of the most commonly asked questions we get and our answers to them.

If you are enrolled in a specific course and have a course specific question, please check the course-specific FAQ before you send us an email. You might just find your question has already been answered there.

And of course, if you can't find your answer in one of the FAQs, just send us an email at [email protected].

Where do I find my programs and courses?

If you look at the top of the page, you will see a link called "My Library." Just click that link, and it will take you to a page with all of the programs and courses you are currently enrolled.

Can I access my programs and courses on a mobile device?

Yes, the entire site is responsive and accessible on a mobile device including smartphones and tablets.

What is the best browser to use?

This site works best with the Chrome browser; it’s the browser recommended by the software developer. Alternatively, you may use Firefox as well. Internet Explorer is not recommended; this browser has caused problems with purchasing courses and logging in.

How do I change my account settings?

Look to the upper right-hand corner of the website. You will see your avatar and an arrow. Just click the arrow next to it.

You will see Settings and Logout. In the Settings tab, you'll be able to update your password and email address, email preferences, and your avatar.

How do I update my credit card information?

Coming soon.

How do I unsubscribe from the program/membership?

How do I contact someone for more help?

You can contact assistance via email at [email protected]. It is faster than our phone, at 816-237-8298. A team member (or maybe even Barbara) will get back to you as soon as possible. Be aware we are in the Central Time Zone.

FAQ